Refer
to specialist support
Maria has disclosed her experiences, so Sara has an opportunity to refer her to appropriate services, if this is what Maria wants. These may include internal resources such as an Employee Assistance Program or Human Resources, who can help Maria explore available options within company policies, such as flexible working or time off for medical or legal appointments, as well as relevant local laws. Referring Maria to external specialist support may also be appropriate, for example for emergency accommodation or healthcare professionals. The most important thing is to ensure that this is done with Maria’s informed consent, prioritizing her choices, safety, and independence. Sara’s is also not an expert and should not provide legal, medical, or psychological advice.
If Maria does not wish to pursue further support after disclosing her experience, it’s crucial for Sara to respect her decision while maintaining an empathetic and supportive response, unless there are immediate concerns about serious harm or threat to life that require escalation Sara can consistently reinforce key messages: that Maria matters, that Sara believes her, that the abuse is not her fault, and that Sara is available to help whenever needed.
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Sarah & Andrew’s Story
Duration: 3:12
Sarah and Andrew share their journey, some of the ways that employers can support employees, and offer a message of hope.